Return & Refund Policy

1. RETURNS

1.1 All Onlypro Professional Extensions are eligible for a 30-day return policy, subject to the requirements outlined below. Sale items are final sale and are not eligible for return, refund, or exchange.

1.2 Our Return Policy lasts for a period of 30 calendar days from the date of delivery. The 30-day period begins on the day after your order is delivered. Where applicable, the return period may be extended to account for weekends or holidays.

1.3 If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a return or exchange.

1.4 To be eligible for a return, your item must be unused, unopened, undamaged, in its original packaging, and in the same condition that you received it.

1.5 To complete your return, we require a completed Return/Exchange Form. No returns or exchanges will be processed without the required return form.

1.6 Any item that is not in its original condition, has been opened or used, is damaged, or is missing parts for reasons not due to an error on our part is not eligible for return.

1.7 Any item returned more than 30 days after delivery is not eligible for a return or exchange.

2. REFUNDS

2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 If your return is approved, your refund will automatically be issued to the original payment method used for the purchase.

2.3 Please allow 7–9 business days for credit card refunds to reflect in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

2.4 A 2% restocking fee will be deducted from the refund amount for eligible returned items.

2.5 Original shipping charges are non-refundable, except where the return is due to an error on our part or the product was received damaged or defective.

Late or Missing Refunds

2.6 If you haven’t received your refund yet, first check your bank account again.

2.7 Next, contact your credit card company or payment provider, as it may take additional time for your refund to be officially posted.

2.8 If you have completed these steps and still have not received your refund, please contact us at accounts@onlyprohair.com.

Sale Items

2.9 Sale items are final sale and cannot be returned, exchanged, or refunded.

3. EXCHANGES

3.1 We will only exchange items that are unopened, unused, undamaged, and in their original packaging and condition.

3.2 If an item has been opened, used, damaged, or is not in its original condition, it will not be eligible for an exchange.

3.3 Exchanges are subject to product availability. If the requested replacement item is unavailable, the return may instead be processed in accordance with our refund policy.

4. SHIPPING YOUR RETURN OR EXCHANGE

4.1 Products may be returned by hand or shipped by courier to our Head Office:

Onlypro Hair
109 Yale Drive
Southlake, TX 76092
United States

4.2 Return shipping is provided free of charge for eligible returns in accordance with our return policy.

4.3 Original shipping charges paid on the order are non-refundable unless the return is due to an error on our part or the product was received damaged or defective.

4.4 Onlypro is not responsible for returns that are lost or damaged while being returned to us. Customers should use the return method provided by Onlypro and retain any applicable tracking information until the return has been received and processed.

5. ORDER CANCELLATIONS

5.1 Orders may be cancelled within 1 hour of placing the order, provided the order has not already been processed or fulfilled.

5.2 After the 1-hour cancellation window has passed, we cannot guarantee that an order can be cancelled, as orders may enter processing or fulfillment.

5.3 If an order has already been fulfilled or shipped, it cannot be cancelled and must instead be handled in accordance with our Return Policy.

6. DAMAGED OR INCORRECT ITEMS

6.1 If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at accounts@onlyprohair.com.

6.2 Please include your order number and photographs showing the item and any damage or issue so that our team can assist you.

6.3 If the issue is confirmed to be the result of an error on our part or damage that occurred before delivery, Onlypro will work with you to resolve the issue, including providing a replacement or refund where applicable.