SHIPPING POLICY

Our shipping department processes orders that are placed and confirmed by 12pm CST. Please note that packages are shipped on business days only.

We proudly offer expedited shipping and tracking on all orders. Orders placed after 12pm CST are processed the following business day. Orders are not processed on weekends or holidays.

USA DELIVERY

SHIPPING AND DELIVERY

We offer a range of shipping options so you can choose when you'd like to receive your order. We are unable to deliver to PO Boxes. Please provide a street address for delivery.

Standard Shipping: 3–6 Business Days

Rush Shipping: 2–3 Business Days

Express & Priority Shipping

Exact delivery times cannot be guaranteed. Orders shipped on a Friday will be delivered on Monday. Some remote areas may experience delays, and these services are not available for all ZIP codes.

Express Shipping: Next Business Afternoon

Priority Shipping: Next Business Day

Shipping Rates

Shipping charges will be calculated and displayed once you enter your shipping information. You'll see the exact shipping cost before entering your payment details and confirming your order.

We partner with multiple carriers to ensure safe, reliable, and timely delivery.

INTERNATIONAL SHIPPING

Onlypro proudly provides expedited and tracked international shipping to customers worldwide. Delivery times and shipping rates vary depending on the destination.

How Long Does International Shipping Take?

Estimated international delivery times are:

• Canada: 4–8 Business Days

• United Kingdom: 3–7 Business Days

• Europe: 4–8 Business Days

• Australia & New Zealand: 5–10 Business Days

• Other International Destinations: 5–12 Business Days

International delivery times are estimates and are not guaranteed. Delivery may take longer due to customs clearance, carrier delays, weather, holidays, or other circumstances outside of Onlypro's control.

Delivery estimates begin once your order has been shipped. Customs processing and clearance times are not included in the estimated delivery times above.

Once your order has been shipped, you'll receive a shipment confirmation email containing tracking information so you can follow your package's progress.

International Duties & Taxes

International orders may be subject to import duties, taxes, VAT, customs fees, brokerage fees, or other chargesimposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. Onlypro is not responsible for any duties, taxes, or other fees applied to your package.

Customs policies vary widely from country to country. If you have questions about potential import charges, we recommend contacting your local customs office for further information.

By law, Onlypro must accurately declare all international shipments at their full purchase value. We cannot mark orders as gifts, undervalue shipments, or alter the declared value to reduce or avoid international customs fees.

Refused or Undeliverable International Shipments

If you refuse a shipment from Onlypro, fail to collect your package, or the package is returned to Onlypro because it could not be delivered due to circumstances within the customer's control, you may be responsible for:

• The original shipping charges

• Any import duties, taxes, or customs fees incurred

• The cost of returning the package to Onlypro

Any applicable costs will be deducted from your merchandise refund.

If the cost of returning the package exceeds the value of the merchandise plus the original shipping costs, the package may be abandoned and no refund will be issued.

Please ensure that your shipping address is complete and accurate and that you are able to accept delivery of your package.

Customs Delays

Once an international shipment has left our facility, customs clearance is handled by the customs authorities in the destination country.

Customs delays are outside of Onlypro's control and are not considered part of the estimated delivery timeframe.

If your tracking information indicates that your package is being held by customs, please contact your local customs office or shipping carrier directly for assistance.

IMPORTANT SHIPPING INFORMATION

Please verify your shipping address carefully. Although we have systems in place to help standardize addresses, please ensure that suite, apartment, or unit numbers (if applicable) are included.

Incomplete or incorrect address information (such as Main St. vs. Main Ave.) may delay your order. We cannot be held responsible for misrouted or delayed orders due to incorrect address details.

Please Contact Us by Email or Text if you need help correcting your address on an order you've placed.

Tracking Your Package

Once your order has been shipped, you'll receive a shipment confirmation email containing a tracking number and links to the shipping carrier's website so you can track your order's progress.

If you need assistance tracking your order, please don't hesitate to contact us by email or text.